Refund and Returns Policy

 

Effective Date: 17/10/24

At [Your Store Name], we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Return and Cancellation Policy below.

 

1. Returns

Eligibility for Returns:

 

You may return items within [insert time frame, e.g., 14 or 30 days] from the date of purchase.

Items must be in their original condition, unused, and with all packaging intact.

Non-Returnable Items:

 

Certain items are non-returnable, including [list any specific items, e.g., opened stationery, customized products, etc.].

How to Initiate a Return:

 

To initiate a return, please contact our customer service team at [your email address] with your order number and reason for the return.

Once your return request is approved, we will provide you with instructions on how to return the item.

Refund Process:

 

Refunds will be processed within [insert time frame, e.g., 7-14 business days] after we receive the returned item.

Refunds will be issued to the original payment method used at the time of purchase.

2. Cancellations

Order Cancellation:

 

You may cancel your order within [insert time frame, e.g., 24 hours] of placing it.

To cancel an order, please contact us at [your email address] as soon as possible. If your order has already been processed or shipped, you may need to follow the return process.

Refunds for Cancellations:

 

If you cancel your order before it has been shipped, a full refund will be issued to the original payment method.

If your order has already been shipped, you will need to return the item in accordance with our return policy.

3. Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Contact Us

If you have any questions or concerns regarding our Return and Cancellation Policy, please contact us:

 

[Your Store Name]

[Your Email Address]